New Braunfels Utilities Login, Bill Payment & Customer Support Information

Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your New Braunfels Utilities account.

New Braunfels Utilities Login

You can login to New Braunfels Utilities online account by visiting this link and access all the features. Make sure you have an account already with them. Launch your Web browser and navigate to New Braunfels Utilities's Login page (see below).

If you do not have an account, create an account. You will need to enter your email id, phone number and some personal data to verify your information.

New Braunfels Utilities Bill Payment

It offers online bill payment facility to all its users and provides several different methods to pay bills. You can pay your bill online at New Braunfels Utilities's website, mail your payment to the processing center, or pay your bill in person at any authorized location. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. You can also cancel account and contact customer support online.

Here’s the info you need to make your payment in any way you choose:

Online: Log in to your account and pay online at

By mail: You can mail your check to 263 E Main Plz New Braunfels, Tx 78130. Before sending the payment you should call the customer service number 866-629-8400 for reconfirmation.

By phone: Use the automated system to make a payment. The phone number is 866-629-8400.

In Person: Pay at any of the nationwide customer service centers.

New Braunfels Utilities Customer Support

Average Waiting time: 8 minutes.

Below you can find best ways to contact New Braunfels Utilities support according to 31767 PaymentInformation users.

Phone Numbers
  • 866-629-8400 (Contact)
  • (866) 629-8400 (Support)
Email Addresses
  • (Support)
  • 263 E Main Plz New Braunfels, Tx 78130 (Headquarters)
  • Po Box 310289 New Braunfels, Tx 78131 (Mailing)
  • 355 Fm 306 New Braunfels, Tx 78130 (Service Center)

New Braunfels Utilities Opening Hours

Monday 9:00 AM to 5:00 PM
Tuesday 9:00 AM to 5:00 PM
Wednesday 9:00 AM to 5:00 PM
Thursday 9:00 AM to 5:00 PM
Friday 9:00 AM to 5:00 PM
Saturday 9:00 AM to 12:00 PM
Sunday Closed

More Information

Name New Braunfels Utilities
Also known as NBU
Social Media Facebook, Twitter,
Services Offered Electric and Water & Sewer
Categories Utilities

Questions and Answers

How can I login into my account?

You can login into your account visit this link

Does it offer online bill payment facility?

Yes, it offers online bill payment facility. Credit Cards, Debit Cards and internet banking payment are accepted.

Where is the headquarters located at?

The headquarters of the company is located at: 263 E Main Plz New Braunfels, Tx 78130

How can I contact customer support in case of any issues?

You can contact them by calling on following numbers:

  • 866-629-8400

  • (866) 629-8400

  • 830-629-4628

Alternatively you can also email them at:


Does it have any social media page?

Yes, the company has profile(s) on :

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