Knoxville Utilities Board Login, Bill Payment & Customer Support Information

Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Knoxville Utilities Board account.

Knoxville Utilities Board Login

You can login to Knoxville Utilities Board online account by visiting this link and access all the features. Make sure you have an account already with them. Launch your Web browser and navigate to Knoxville Utilities Board's Login page (see below).

If you do not have an account, create an account. You will need to enter your email id, phone number and some personal data to verify your information.

In case you have forgotten the account password, please visit Forgot Password page.

Knoxville Utilities Board Bill Payment

It offers online bill payment facility to all its users and provides several different methods to pay bills. You can pay your bill online at Knoxville Utilities Board's website, mail your payment to the processing center, or pay your bill in person at any authorized location. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. You can also cancel account and contact customer support online.

Here’s the info you need to make your payment in any way you choose:

Online: Log in to your account and pay online at

By mail: You can mail your check to 445 S Gay St # 500 Knoxville, Tn 37902. Before sending the payment you should call the customer service number 865-524-2911 for reconfirmation.

By phone: Use the automated system to make a payment. The phone number is 865-524-2911.

In Person: Pay at any of the nationwide customer service centers.

Knoxville Utilities Board Customer Support

Average Waiting time: 5 minutes.

Below you can find best ways to contact Knoxville Utilities Board support according to 36568 PaymentInformation users.

Phone Numbers
  • 865-524-2911 (Contact)
  • (865) 524-2911 (Support)
  • 445 S Gay St # 500 Knoxville, Tn 37902 (Headquarters)
  • Po Box 59017 Knowville, Tn 37950 (Mail Payments)

Knoxville Utilities Board Opening Hours

Monday 9:00 AM to 5:00 PM
Tuesday 9:00 AM to 5:00 PM
Wednesday 9:00 AM to 5:00 PM
Thursday 9:00 AM to 5:00 PM
Friday 9:00 AM to 5:00 PM
Saturday 9:00 AM to 12:00 PM
Sunday Closed

More Information

Name Knoxville Utilities Board
Also known as KUB
Social Media Facebook, Twitter,
Services Offered Utility (Other), Electric, and Gas
Categories Utilities

Questions and Answers

How can I login into my account?

You can login into your account visit this link

Does it offer online bill payment facility?

Yes, it offers online bill payment facility. Credit Cards, Debit Cards and internet banking payment are accepted.

Where is the headquarters located at?

The headquarters of the company is located at: 445 S Gay St # 500 Knoxville, Tn 37902

How can I contact customer support in case of any issues?

You can contact them by calling on following numbers:

  • 865-524-2911

  • (865) 524-2911

Does it have any social media page?

Yes, the company has profile(s) on :


Where can I pay my KUB bill in Knoxville TN?

CheckFreePay Option at Area Walmart or Kroger Stores You can now pay your KUB bill at all area Walmart and Kroger stores. The payment transaction fee is , and your payment posts immediately. Check with a cashier at the participating stores.

Does Red Cross help with utilities?

In addition, the Red Cross provides service to military families, disaster assistance, health and safety classes and other community services. ... This organization will help provide utility bill assistance grants to families and individuals in need of help. However, it will help with more than utility bills.

How do I pay my KUB bill online?

Make a free payment with an electronic check on Or, for a small fee, pay with a credit card, ATM/debit card, or PayPal online or by calling 1-800-405-7951.

How can I get help with rent in Tennessee?

HUD helps apartment owners offer reduced rents to low-income tenants. To apply, contact or visit the management office of each apartment building that interests you. Public Housing and Housing Choice Vouchers (Section 8) - To apply for either type of help, visit your local Public Housing Agency (PHA).

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