Hawaiian Telcom Login, Bill Payment & Customer Support Information

Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Hawaiian Telcom account.

Hawaiian Telcom Login

You can login to Hawaiian Telcom online account by visiting this link and access all the features. Make sure you have an account already with them. Launch your Web browser and navigate to Hawaiian Telcom's Login page (see below).

If you do not have an account, create an account. You will need to enter your email id, phone number and some personal data to verify your information.

Hawaiian Telcom Bill Payment

It offers online bill payment facility to all its users and provides several different methods to pay bills. You can pay your bill online at Hawaiian Telcom's website, mail your payment to the processing center, or pay your bill in person at any authorized location. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. You can also cancel account and contact customer support online.

Here’s the info you need to make your payment in any way you choose:

Online: Log in to your account and pay online at https://hawaiiantel.com/.

By mail: You can mail your check to 1177 Bishop St.Honolulu, Hi 96813. Before sending the payment you should call the customer service number (877) 482-2211 for reconfirmation.

By phone: Use the automated system to make a payment. The phone number is (877) 482-2211.

In Person: Pay at any of the nationwide customer service centers.

Hawaiian Telcom Customer Support

Average Waiting time: 7 minutes.

Below you can find best ways to contact Hawaiian Telcom support according to 46441 PaymentInformation users.

Phone Numbers
  • (877) 482-2211 (Support)
  • 877-651-8962 (Pay by)
  • 1177 Bishop St.Honolulu, Hi 96813 (Headquarters)
  • Po Box 30770 Honolulu, Hi 96820 (Mail Payments)

Hawaiian Telcom Opening Hours

Monday 9:00 AM to 5:00 PM
Tuesday 9:00 AM to 5:00 PM
Wednesday 9:00 AM to 5:00 PM
Thursday 9:00 AM to 5:00 PM
Friday 9:00 AM to 5:00 PM
Saturday 9:00 AM to 12:00 PM
Sunday Closed

More Information

Name Hawaiian Telcom
Also known as hawaiiantel.com
Social Media Twitter, Wikipedia,
Website https://hawaiiantel.com/
Services Offered Internet and Cable & Satellite
Categories Phone, TV, Internet

Questions and Answers

How can I login into my account?

You can login into your account visit this link

Does it offer online bill payment facility?

Yes, it offers online bill payment facility. Credit Cards, Debit Cards and internet banking payment are accepted.

Where is the headquarters located at?

The headquarters of the company is located at: 1177 Bishop St.Honolulu, Hi 96813

How can I contact customer support in case of any issues?

You can contact them by calling on following numbers:

  • (877) 482-2211

  • 877-651-8962

Does it have any social media page?

Yes, the company has profile(s) on :


How do I reset my Hawaiian Telcom cable box?

To reset the STB from within the menu system: Menu -> Settings -> Restart System. Confirm by selecting Restart option and press the OK button on the remote control. If you are still experiencing service issues, unplug the Set Top Box from the power outlet for at least 10 seconds and then plug it back in.

Where do I return Hawaiian Telcom equipment?

You may return or exchange your Hawaiian Telcom TV equipment at the following locations: Kapolei: 91-979 Kamaaha Ave, Kapolei, HI 96707 M-F 10am-7pm; Saturday 10am-6pm; Sunday closed. Downtown: 1177 Bishop St., Honolulu, HI 96813 M-F 8am-5pm; Saturday 9am-5pm; Sunday closed.

How fast is Hawaiian Telcom Internet?

All the Fiber Internet speed you need. Get fiber fast Internet with download speeds up to 940 Mbps and upload speeds as fast as 300 Mbps.

Where can I pay my Hawaiian Telcom bill?

Go to hawaiiantel.com/myaccount and log in. From the Welcome page, click “View & Pay Bill” within the “Billing Information” section. Go to the “Overview” tab, under Billing Preferences, click “Enroll Now”. Under “Select Payment Method”, choose “Credit Card” or “Bank Account” for checking or savings account.

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