Duke Energy Login, Bill Payment & Customer Support Information

Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Duke Energy account.

Duke Energy Login

You can login to Duke Energy online account by visiting this link and access all the features. Make sure you have an account already with them. Launch your Web browser and navigate to Duke Energy's Login page (see below).

If you do not have an account, create an account. You will need to enter your email id, phone number and some personal data to verify your information.

Duke Energy Bill Payment

It offers online bill payment facility to all its users and provides several different methods to pay bills. You can pay your bill online at Duke Energy's website, mail your payment to the processing center, or pay your bill in person at any authorized location. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. You can also cancel account and contact customer support online.

Here’s the info you need to make your payment in any way you choose:

Online: Log in to your account and pay online at https://duke-energy.com/.

By mail: You can mail your check to 526 S Church St Charlotte, Nc 28202. Before sending the payment you should call the customer service number 800-769-3766 for reconfirmation.

By phone: Use the automated system to make a payment. The phone number is 800-769-3766.

In Person: Pay at any of the nationwide customer service centers.

Duke Energy Customer Support

Average Waiting time: 6 minutes.

Below you can find best ways to contact Duke Energy support according to 28981 PaymentInformation users.

Phone Numbers
  • 800-769-3766 (Contact)
  • 800-769-3766 (Support)
Email Addresses
  • tom.shiel@duke-energy.com (Contact)
  • info@AvistaUtilities.com (Support)
  • 526 S Church St Charlotte, Nc 28202 (Headquarters)

Duke Energy Opening Hours

Monday 9:00 AM to 5:00 PM
Tuesday 9:00 AM to 5:00 PM
Wednesday 9:00 AM to 5:00 PM
Thursday 9:00 AM to 5:00 PM
Friday 9:00 AM to 5:00 PM
Saturday 9:00 AM to 12:00 PM
Sunday Closed

More Information

Name Duke Energy
Also known as duke-energy.com
Social Media Facebook, Twitter, Wikipedia,
Website https://duke-energy.com/
Services Offered Electric and Gas
Categories Utilities
Areas Covered IN, OH, KY, NC, SC

Questions and Answers

How can I login into my account?

You can login into your account visit this link

Does it offer online bill payment facility?

Yes, it offers online bill payment facility. Credit Cards, Debit Cards and internet banking payment are accepted.

Where is the headquarters located at?

The headquarters of the company is located at: 526 S Church St Charlotte, Nc 28202

How can I contact customer support in case of any issues?

You can contact them by calling on following numbers:

  • 800-769-3766

  • 800-769-3766

Alternatively you can also email them at:

  • tom.shiel@duke-energy.com

  • info@AvistaUtilities.com

Does it have any social media page?

Yes, the company has profile(s) on :

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