Austin Utilities Login, Bill Payment & Customer Support Information

Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your Austin Utilities account.

Austin Utilities Login

You can login to Austin Utilities online account by visiting this link and access all the features. Make sure you have an account already with them. Launch your Web browser and navigate to Austin Utilities's Login page (see below).



If you do not have an account, create an account. You will need to enter your email id, phone number and some personal data to verify your information.

Austin Utilities Bill Payment

It offers online bill payment facility to all its users and provides several different methods to pay bills. You can pay your bill online at Austin Utilities's website, mail your payment to the processing center, or pay your bill in person at any authorized location. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. You can also cancel account and contact customer support online.



Here’s the info you need to make your payment in any way you choose:

Online: Log in to your account and pay online at https://coautilities.com/.

By mail: You can mail your check to 301 W 2nd St Austin, Tx 78701. Before sending the payment you should call the customer service number 512-974-2000 for reconfirmation.





By phone: Use the automated system to make a payment. The phone number is 512-974-2000.

In Person: Pay at any of the nationwide customer service centers.

Austin Utilities Customer Support

Average Waiting time: 9 minutes.





Below you can find best ways to contact Austin Utilities support according to 34740 PaymentInformation users.

Phone Numbers
  • 512-974-2000 (Contact)
  • 512-494-9400 (Support)
Email Addresses
  • myaccount@coautilities.com (Contact)
Addresses
  • 301 W 2nd St Austin, Tx 78701 (Headquarters)
  • 721 Barton Springs Rd Austin, Tx 78704 (Customer Care)
  • Po Box 2267 Austin, Tx 78783 (Make a Payment)

Austin Utilities Opening Hours

Monday 9:00 AM to 5:00 PM
Tuesday 9:00 AM to 5:00 PM
Wednesday 9:00 AM to 5:00 PM
Thursday 9:00 AM to 5:00 PM
Friday 9:00 AM to 5:00 PM
Saturday 9:00 AM to 12:00 PM
Sunday Closed

More Information

Name Austin Utilities
Also known as Utilities Services for City of Austin
Social Media Facebook, Twitter, Wikipedia,
Website https://coautilities.com/
Services Offered Electric, Water & Sewer, and Waste & Recycling
Categories Utilities

Questions and Answers

How can I login into my account?

You can login into your account visit this link

Does it offer online bill payment facility?

Yes, it offers online bill payment facility. Credit Cards, Debit Cards and internet banking payment are accepted.

Where is the headquarters located at?

The headquarters of the company is located at: 301 W 2nd St Austin, Tx 78701

How can I contact customer support in case of any issues?

You can contact them by calling on following numbers:

  • 512-974-2000

  • 512-494-9400

  • 512-494-9400

Alternatively you can also email them at:

  • myaccount@coautilities.com

Does it have any social media page?

Yes, the company has profile(s) on :

FAQ

Can you pay City of Austin utilities with credit card?

Pay Using Quick Payment Use a credit or debit card to pay quickly online without registering. You will need a copy of your City of Austin Utilities bill on hand for the transaction. There is a convenience fee assessed for each Quick Payment: .39 for residential and .95 for commercial accounts.

Where can I pay my Austin electric bill?

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information. 2701 East 7th St. 5808 Burnet Rd.

What is COA payment?

Contract of Affreightment (COA) Under this agreement, the charterer is obligated to pay the freight whether the goods are ready for shipment or not.

Can you pay your light bill online?

FPL Pay Online is a free, secure way to pay your bill right away using your bank account. You will receive an immediate confirmation online followed by a confirmation email.

Where can I pay my Austin electric bill?

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information. 2701 East 7th St. 5808 Burnet Rd.

What does City of Austin utilities include?

Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.

Can you pay City of Austin utilities with credit card?

Pay Using Quick Payment Use a credit or debit card to pay quickly online without registering. You will need a copy of your City of Austin Utilities bill on hand for the transaction. There is a convenience fee assessed for each Quick Payment: .39 for residential and .95 for commercial accounts.

What is COA payment?

Contract of Affreightment (COA) Under this agreement, the charterer is obligated to pay the freight whether the goods are ready for shipment or not.

Where can I pay my Austin electric bill?

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information. 2701 East 7th St. 5808 Burnet Rd.

What does City of Austin utilities included?

Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.

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